![]() Hardly any older receivers will support HDCP 2.2 and/or the necessary data bandwidths through their HDMIs, and I’m hearing plenty of anecdotal information to suggest that even models that are apparently up to HDCP 2.2 spec aren’t passing the PS4 Pro data through as they should. Take your AV receiver out of the equation.Īs hinted in passing in the previous point, if you’re looping your PS4 Pro via HDMI through a receiver and tip 2 hasn’t worked, try connecting the console directly to your TV. ![]() Instructions on how to do this are included in point 7 of this article.ĥ. You can reset the PS4 Pro to factory settings by entering its Safe mode. ![]() This solution is especially effective for people (such as some LG TV owners) who are still struggling with connection issues despite their TVs receiving firmware updates that were supposed to fix the problem, and for people who initially either connected their PS4 Pro to the wrong HDMI port on their TV, or who initially tried running the PS4 Pro through an incompatible AV receiver. Perform a factory reset of your PS4 Proįor some reason (possibly because the PS4 Pro potentially stores information on the information it first receives from your TV) resetting the PS4 Pro to its factory settings can fix some people's connection issues. So again, be sure to be online with your PS4 Pro next time you play an enhanced title, so that the update can be applied.Ĥ. It's still worth selecting the System Update option in the Settings menus to check, though.įinally, most PS4 Pro-enhanced games require you to download a patch before their HDR/extra resolution features are enabled. It's more likely that you'll have your PS4 Pro connected to your online network permanently, and if you do it will have done a firmware update when you first installed it. If you don't, though, add the set to your network and track down its 'software update' option, usually in its 'System' menus. If you have your TV permanently connected to the internet it's likely you will already have the latest software running. Not running the most up to date software in your TV, console and even games could explain some of the issues people are experiencing.įor instance, it's been annoyingly common this year for some manufacturers to sell a TV as HDR ready that actually doesn't support HDR via its HDMIs until it's received a downloadable update - and sometimes these updates haven't appeared until weeks or even months after the TV launched. Bear in mind that some AV receivers only let you toggle their 4K HDMI modes on the units themselves, not via their onscreen menus. AV receivers often have two 4K modes for their HDMIs, so try toggling between these for the HDMI your PS4 Pro is connected to. It’s not just TVs that are affected by this crazy situation either. And so the confusion spreads with every different brand of TV. With Panasonic TVs you just have two differently numbered HDMI ‘modes’ to choose from. With LG TVs, the mode is called Deep Color, and again needs to be set specifically for the correct HDMI. ![]() With Samsung TVs, for instance, you have to go into the Picture menu and find the feature called HDMI UHD Color, and make sure it’s set to On for the PS4 Pro’s HDMI input. To make matters worse, every TV manufacturer calls the HDR mode on their HDMIs by a different name. The HDMI UHD Color feature on a Samsung TV. Consult your TV’s manual to ensure that the HDMI input you’ve got the PS4 Pro connected to is definitely up to spec. Some 4K TVs, especially budget models or sets from 2015, don’t support 4K HDR on all of their HDMIs. Make sure you’re using the correct HDMI port. If you’re not sure that your TV fits the bill on these points, check its specification with the manufacturer before exploring the tips below.ġ. Please note that I’m assuming that your TV has a native 4K resolution, supports HDR, and has HDMIs that can support HDCP 2.2. Here, then, are nine things for afflicted PS4 Pro owners to try before they rip the last tufts of their hair out. However, reading through some of the complaints of PS4 Pro connection woes on various forums and social media feeds makes me suspect that at least a few of the issues some users are experiencing may be solvable without having to wait on Sony and/or the TV manufacturers to come up with new firmware. PlayStation has already acknowledged problems with some TVs that will apparently need a firmware update (from either PlayStation or the TV manufacturers) to fix.
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