How this object interacts with that object. Understanding all of the backend connections. They love getting into the nitty gritty of Salesforce. The majority of Admins I speak with are great at their Admin jobs. If you're not sure, take advantage of our coaching service. ![]() Ready to run a training session for your co-workers? Well, before you fire up the Webex (or GoToWebinar/Joinme/ect.), see if you need to make any of these 3 changes to your material. Instead, package your explanation using guidance from Lee Lefever's book, The Art of Explanation: Continue reading And leave out the TLAs (three-letter acronyms). When you first train employees on Salesforce and explain what it is, skip the jargon. But explanations should focus on helping them, your coworkers who are learning about Salesforce, feel smart. The problem with those explanations is that they are meant to make you, the person explaining Salesforce, look smart. Nothing is wrong with those descriptions if you are talking to somebody who understands the lingo and the context.īut if that's how you explain it to your coworkers, don't expect any light bulbs to turn on. "It’s an extremely flexible and scalable CRM system that is delivered via the cloud." ( Tidewater's definition) " is a cloud computing and social enterprise software-as-a-service (SaaS) provider based in San Francisco." ( TechTarget's definition) Here's a typical explanation about what Salesforce is. ![]() So, what prep work needs to be done before you ask volunteers to be treasurers, hire new employees, or roll out Salesforce? Which makes your friends frustrated ("This took way too long") and it makes you frustrated ("Why is everybody just sitting around?"). None of the prep work was done beforehand to help your friends do what you called them over to do. But now they are packing boxes, throwing away trash, and taking apart bunk beds while you are running around trying to figure out how to orchestrate the chaos. They were supposed to just move boxes from your house to the truck-a job that should be finished in under an hour. When everyone shows up to your house to load the truck, their work is slowed down because nothing is ready to go. When we do this to employees and volunteers, it's like asking a bunch of friends to come help you move before you've actually packed everything into boxes. I'm expected to invent new procedures and figure things out, even though this job has been done for over 7 years by others. And instead of making a clear path, we put up roadblocks.įor this blog post, we're just going to talk about people, and how we make jobs harder than they need to be when we aren't clear on what people are supposed to do.Īs a volunteer treasurer, my job has now been made 10x more difficult because there is no clear process for what I'm supposed to do. We like to bring on new assets without a clear idea of what those assets are actually going to do. Whether you are hiring new employees, bringing on more volunteers, or rolling out new cloud systems. It applies to every business and every nonprofit, great or small. I wouldn't be writing about my experience as a PTO treasurer if it didn't apply to you. ![]() School begins next month, and we are planning our first events. You can share the page directly, as I’ve just done, you can embed it, and more.So, life on the PTO (parent teacher organization) Board is getting more exciting. It stitches the screenshots together into a single document, so you can follow the screenshots from the beginning of the task to completion. Since I wanted to use the screenshots in a blog post here at the Chronicle, I saved the images and uploaded them to Flickr.īut Clarify also allows you to share the annotated screenshots you’ve created, and it’s pretty cool. ![]() As you can see, Clarify has the ability to draw arrows and shapes, to insert text, and so forth. I used it to create all the screenshots in this morning’s post about FileStork. The easiest way to show what Clarify can do is with an example. This creates an easy-to-follow set of instructions for just about any task. Clarify is an OS X app (a Windows version is promised, currently in a free beta period, that allows you to take multiple screenshots, annotate them, and combine them into a single document. There’s just something appealing about the ability to quickly explain technology by showing what it looks like.īlue Mango Learning, the makers of ScreenSteps, which George raved about two years ago, have introduced a new program, that simplifies the task of annotating multiple screenshots, combining them in a tutorial and instantly sharing them with others. We’ve reviewed apps like Skitch (Mac), Greenshot (Windows), Screenr (browser-based), and ScreenSteps. ProfHacker has a longstanding interest in tools for screen capture, screencasts, and the like.
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